Privacy Notice

Who we are

First Light Home Solutions Ltd (company number 16984714) is the data controller for personal information collected through this website. Our registered office is 7 Oakham Green, Stockton-on-Tees, England, TS20 2TY. You can contact us at info@firstlighthomesolutions.co.uk or on 01642 693800.

What information we collect

When you submit a solar assessment request or contact form, we collect the information you provide: your name, contact details, property information and any energy or project details you choose to share. We also collect standard website analytics data if you consent to analytics cookies.

How we use your information

• To respond to your solar assessment request or enquiry
• To arrange a site visit or consultation
• To send you updates about your enquiry or project
• If you have given separate marketing consent: to send you relevant information about solar and battery storage

Legal basis

We use the information you provide to take steps at your request before entering into a contract and, where appropriate, for our legitimate interests in responding to enquiries and operating our services. Where we rely on consent, such as for optional marketing or analytics, you can withdraw that consent at any time.

How long we keep your information

We keep personal information only for as long as it is needed for the purpose it was collected and to meet any legal, accounting, contractual, warranty or insurance obligations. Enquiry information that does not lead to work is reviewed periodically and deleted or anonymised when it is no longer reasonably required. Where a project goes ahead, relevant records may be kept for longer where necessary for the contract, installation records, warranties, aftercare or legal obligations.

Energy bill uploads

Optional energy bill uploads are stored securely and are only accessible to authorised staff. They are used only to assess or respond to your enquiry and are not made publicly accessible or attached to notification emails.

Analytics

We use Google Analytics to understand how visitors use this website. Analytics cookies are only set if you consent through the cookie banner. You can change your preferences at any time using the cookie settings link in the footer.

Your rights

Depending on the circumstances, you may have the right to access, correct or delete your personal data, restrict or object to processing, request data portability, and withdraw consent where consent is the legal basis used. To make a request, email info@firstlighthomesolutions.co.uk or call 01642 693800.

Complaints

If you have a concern about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.